Welcome to Florist Plumstead's Terms & Conditions for online flower delivery services. These terms govern your use and access of our e-commerce platform and the purchase of our floral products throughout Plumstead and the surrounding areas. By placing an order with us, you agree to adhere to these Terms & Conditions in full. Please read them carefully before ordering to ensure a smooth and satisfactory experience.
“Florist Plumstead”, “we”, “us”, or “our” refers to the operator of the online flower delivery platform serving Plumstead and its surrounding areas. “Customer”, “you”, or “your” refers to the individual or organisation placing an order through our e-commerce site. “Product(s)” refers to any flowers, arrangements, gifts, or related services offered on our website.
These terms apply specifically to customers who are ordering flower delivery within Plumstead and neighbouring locations. Delivery availability may be restricted by distance, logistics, or other factors. We reserve the right to limit where orders can be delivered. Customers are advised to verify delivery options for their chosen area prior to order placement.
To place an order for flowers and related items:
We recommend booking in advance for guarantees on preferred delivery dates, especially during peak periods (e.g., Valentine’s Day, Mother’s Day, and Christmas).
On occasion, certain flowers or containers may be unavailable due to seasonality or supply issues. In such cases, we reserve the right to substitute with similar products of equal or greater value while maintaining the style, theme, and colour scheme of your order. Substitutions are made with care to ensure your arrangement remains as close as possible to your original selection.
We aim to deliver all orders in Plumstead and its neighbouring areas on the chosen date, typically during standard delivery hours. While we endeavour to meet all delivery requests, we cannot guarantee exact times due to traffic, weather, or unforeseen circumstances.
It is your responsibility to provide complete and accurate delivery information. If the recipient is unavailable, we may choose to leave the delivery with a neighbour or in a safe place, or contact the recipient to arrange for redelivery or collection. We accept no liability for delays or loss where incorrect or incomplete information has been supplied.
We are unable to deliver to PO boxes or certain remote locations. In rare instances where delivery is not possible, we will inform you promptly and issue a full refund.
All prices for our flower arrangements and services are stated in Pounds Sterling (£) and are inclusive of VAT, unless otherwise specified. The accepted payment methods will be indicated during checkout and may include most major credit and debit cards and certain third-party digital payment options. Full payment must be received before your order can be processed for delivery.
We use secure third-party payment processors to handle electronic transactions. We do not store your payment details on our servers. In the event of any payment issues, your order will not proceed until resolution is confirmed.
If you wish to cancel or amend your order:
Certain special orders, such as bespoke wedding or event floral arrangements, are subject to separate cancellation policies, which will be communicated at the point of consultation or quotation.
Due to the perishable nature of flowers, returns are only accepted under the following circumstances:
Any issues must be reported within 24 hours of receipt. Please provide photographic evidence to facilitate an investigation and swift resolution. Where a refund or replacement is warranted, we will act promptly.
We are unable to offer refunds for issues arising from incorrect delivery details supplied by the customer, or for failure to collect/receive products when delivered as agreed.
Customers are responsible for:
Failure to fulfil these obligations may lead to delays or failed deliveries, for which we accept no responsibility.
Upon delivery, please follow the included care instructions to maximise the freshness and longevity of floral products. Flowers are a natural product and some variation in colour, size, and lifespan is to be expected.
Florist Plumstead’s total liability for any claim arising from or relating to your order shall not exceed the purchase price of the product(s) in question. We accept no liability for any indirect, special, or consequential loss arising from the use or the late delivery of products, except where provided for by law.
We are not responsible for failure or delay in performing our obligations when such delays are the result of events outside our reasonable control, including but not limited to natural disasters, adverse weather, strikes, or public holidays.
All content, photographs, and designs on our website remain the intellectual property of Florist Plumstead or authorised licensors. Reproduction, copying, or unauthorized use is strictly prohibited without prior written consent.
Your privacy is important to us. Personal data provided during the ordering process is used solely for the processing and delivery of your order and for customer service purposes. We comply fully with UK data protection legislation and do not sell or share customer data with third parties for marketing purposes.
These Terms & Conditions, and any dispute arising therefrom, will be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction over any claim or dispute arising from these terms.
We reserve the right to update these Terms & Conditions from time to time without prior notice. Revised versions will be posted to our website and will be effective immediately upon publication. Customers are encouraged to review the terms regularly to stay informed of any changes.
If any part of these Terms & Conditions is determined to be invalid or unenforceable, such provision shall be deemed deleted and the remainder of the terms shall continue in effect.
These Terms & Conditions constitute the entire agreement between you and Florist Plumstead with respect to online flower delivery and services to customers in Plumstead and the surrounding areas. No other verbal or written communication shall alter or supersede these terms unless expressly agreed in writing by us.
Should you have any questions regarding these Terms & Conditions or require further clarification regarding online flower deliveries in Plumstead and the surrounding regions, please use the contact methods provided on our website. Our customer care team is available to assist with queries relating to ordering, deliveries, or these terms.
By placing an order on our website, you confirm your acceptance of these Terms & Conditions applicable to customers in Plumstead and the surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Plumstead , represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Plumstead .
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
