Florist Plumstead is proud to be a trusted local florist serving the Plumstead community, including nearby households and businesses. We understand the importance of fresh, stunning flowers for your special moments, and we stand by the freshness and quality of every bouquet we deliver. Every arrangement leaving our shop carries our Fresh Flower Guarantee—your satisfaction and peace of mind are always at the heart of our service.
While we carefully package every order, we recognise that on rare occasions flowers may arrive damaged. If your floral arrangement arrives in less than perfect condition, please reach out to us as soon as possible on the day of receipt or by the next working day. To help us quickly resolve the issue, we may request photographs of the damaged flowers or packaging. Our team will review your case promptly to ensure a speedy solution.
All our flowers are hand-picked and expertly arranged to maintain peak freshness. We guarantee that our fresh flowers will arrive looking beautiful and vibrant, typically lasting five to seven days with proper care. Should your flowers fail to last within this freshness window, assuming recommended care guidance has been followed, please contact us so we can address the issue to your satisfaction.
Your happiness is important to us. If your order is damaged on arrival or does not meet our freshness standards, you may be eligible for a choice of the following:
We assess each situation individually and always aim to resolve it fairly, efficiently, and in line with our high standards as a reputable Plumstead florist.
If you wish to make a complaint about your flowers or our service, we encourage you to contact our team with the details of your concern and, if possible, supporting photographs. Every complaint is taken seriously and is escalated promptly to ensure a swift resolution. We believe in open dialogue and value your feedback as an opportunity for us to continually improve our service for all Plumstead customers.
As your local florist in Plumstead, we take pride in supporting neighbourhood households and businesses with quality, reliability, and a commitment to customer satisfaction. Your trust is invaluable to us, and we are dedicated to making every experience with Florist Plumstead a positive one. Should you need assistance with your order, our friendly team is always ready to help.
Thank you for choosing Florist Plumstead. We look forward to delighting you with our freshest flowers and attentive service every time you order.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
